Introduction
This Privacy Policy describes how AGXIM, collects, uses, stores, and protects personal data from its customers and suppliers around the world in connection with its operations. Our commitment is to ensure transparency, security, and legal compliance with all applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law/PDPL), and other relevant global privacy regulations such as the GDPR (EU), CCPA (USA), and laws in jurisdictions where we operate.
Data Collection and Use
We collect personal data necessary for business relationships and transaction processing, including names, contact details, addresses, identification numbers, payment/bank information, and communication records. The data is collected via our website, email, phone, or direct business engagement, and used for:
• Fulfilling contractual obligations
• Processing orders and payments
• Facilitating shipments and logistics
• Compliance with legal/regulatory requirements
• Improving and personalizing our services
Legal Basis for Processing
Our legal grounds for data collection and processing—depending on your jurisdiction—include user consent, contractual necessity, legal obligation, and legitimate business interests. We ensure that all processing is fair, transparent, and limited to the stated purposes.
International Data Transfers
As a global sourcing company, we may transfer data across borders to partners, service providers, or authorities in other countries. All such transfers follow legal safeguards specific to the PDPL, GDPR, and similar regulations, using mechanisms like Standard Contractual Clauses (SCCs) and ensuring adequate data protection.
Data Security
We implement appropriate technical and organizational measures to safeguard personal data from unauthorized access, loss, or misuse. This includes encryption, controlled access, and regular security assessments.
Data Retention
Personal data is retained only as long as necessary to fulfill the purposes outlined or as required by law. Data is securely deleted or anonymized when no longer needed.
User Rights
Depending on the applicable law, data subjects may have rights such as:
• Accessing or correcting personal data
• Requesting deletion or restricting processing
• Objecting or withdrawing consent
• Requesting data portability
Requests can be made by contacting us as described below. We will respond in line with applicable legal requirements.
Data Sharing
We may share personal data with:
• Affiliated companies and subsidiaries
• Logistics partners, customs brokers, and financial institutions
• Auditors, consultants, legal authorities (as required by law)
We do not sell or trade personal information to third parties for marketing purposes. Cookies and Tracking Technologies Our website may use cookies and similar technologies for functionality, security, and analytics purposes. Users can manage cookie preferences as described in our Cookie Policy.
Contact Information
For questions about this Privacy Policy or to exercise your data rights, contact vchopra@agxim.com.
We reserve the right to update this policy to reflect new legal requirements or business changes. Changes will be posted on our website with a revised effective date.
Thank You!
